Last Updated: January 1, 2025
Prometrix is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to make our website usable, perceivable, and understandable for the widest possible audience.
1. Our Commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Accessibility is an ongoing effort. As we update our website, add new content, and refine our design systems, we work to maintain inclusive experiences across devices and assistive technologies.
2. Measures We Support
Prometrix takes the following measures to support accessibility:
- Using semantic HTML structure and descriptive headings where possible
- Providing text alternatives for meaningful images
- Designing for keyboard navigation and visible focus states on interactive elements
- Maintaining sufficient color contrast in primary interface components
- Labeling forms and controls to support screen reader users
- Reviewing new page templates and components for accessibility considerations
3. Known Limitations
Despite our efforts, some areas of the website may not yet fully meet WCAG 2.1 AA requirements. Known limitations may include:
- Third-party embedded content or plugins not fully controlled by Prometrix
- Legacy PDFs or documents that have not yet been remediated
- Occasional contrast, focus, or keyboard interaction issues on complex interactive components
- Autoplay media that may not offer equivalent alternatives on all pages
We are actively working to identify and address accessibility barriers as part of our continuous improvement process.
4. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used browsers and assistive technologies, including recent versions of major desktop and mobile browsers and popular screen readers. For the best experience, we recommend using an up-to-date browser and assistive technology.
5. Feedback and Assistance
We welcome your feedback on the accessibility of the Prometrix website. If you encounter accessibility barriers or need assistance accessing any content, please contact us:
Prometrix
1103 S Central Ave
Glendale, CA 91204
Email: team@prometrix.us
Subject line: “Accessibility Feedback”
Please include the web page URL, a description of the issue, and the assistive technology or browser you are using, if applicable. We will make reasonable efforts to respond within five (5) business days and to provide an accessible alternative where possible.
6. Formal Complaints
If you are not satisfied with our response, you may have the right to escalate your concern under applicable law. We are committed to working with you in good faith to resolve accessibility issues promptly.
7. Policy Updates
We may update this Accessibility Statement as our website and practices evolve. The “Last Updated” date at the top reflects the most recent revision.