Last Updated: January 1, 2025
Prometrix (“Prometrix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit prometrix.us, use our contact forms, subscribe to our newsletter, or otherwise interact with our digital marketing services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.
1. Who We Are
Prometrix is a digital marketing agency headquartered in Glendale, California. For privacy-related inquiries, contact us at:
- Email: team@prometrix.us
- Address: 1103 S Central Ave, Glendale, CA 91204, United States
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily submit, including:
- Name, email address, phone number, and company name
- Messages and project details submitted through contact or quote forms
- Newsletter subscription information
- Resume or employment information submitted through careers inquiries
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address, browser type, device type, and operating system
- Pages viewed, referring URLs, date and time of visits, and time spent on pages
- Cookie identifiers and similar tracking technologies (see our Cookie Policy)
2.3 Information from Third Parties
We may receive information from advertising platforms, analytics providers, CRM tools, and publicly available business directories to improve our marketing, analytics, and client services.
3. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries, provide quotes, and deliver digital marketing services
- Communicate with you about projects, updates, and support requests
- Send newsletters and marketing communications where permitted by law
- Analyze website performance, improve user experience, and measure campaign effectiveness
- Operate, maintain, and secure our website and internal systems
- Comply with legal obligations and enforce our agreements
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. We may use essential, analytics, and marketing cookies. For details, including how to manage preferences, see our Cookie Policy.
5. Third-Party Services
We may use trusted third-party providers to support our website and marketing operations. These may include, without limitation:
- Google Analytics — website traffic and behavior analysis
- Google Ads, Meta (Facebook/Instagram), LinkedIn, Microsoft Advertising, and Amazon Ads — advertising, conversion tracking, and remarketing
- Email and CRM platforms — client communication and lead management
- Form and hosting providers — secure form processing and website delivery
These third parties process information according to their own privacy policies. We encourage you to review those policies. Where required, we configure such tools to support applicable privacy choices and contractual safeguards.
6. How We Share Information
We do not sell your personal information. We may share information:
- With service providers who perform services on our behalf under confidentiality obligations
- With advertising and analytics partners as described above
- With professional advisors, such as attorneys or accountants, when necessary
- In connection with a merger, acquisition, financing, or sale of business assets
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Prometrix, our clients, or others
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and our relationship with you.
8. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
9.1 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, disclose, and sell or share
- Request access to and deletion of certain personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising
- Limit the use and disclosure of sensitive personal information where applicable
- Not receive discriminatory treatment for exercising privacy rights
Prometrix does not sell personal information for monetary consideration. We may use cookies and advertising pixels that could be considered “sharing” under California law. You may submit a rights request by emailing team@prometrix.us with the subject line “California Privacy Request.”
9.2 European Economic Area, UK, and Swiss Rights (GDPR)
If you are located in the EEA, United Kingdom, or Switzerland, you may have the right to access, rectify, erase, restrict, or object to certain processing of your personal data, and to data portability where applicable. You may also lodge a complaint with your local supervisory authority. Our lawful bases for processing may include consent, contract performance, legitimate interests, and legal obligation.
9.3 Other U.S. State Privacy Rights
Residents of other states with comprehensive privacy laws may have similar rights regarding access, deletion, correction, and opt-out of targeted advertising. Contact us to exercise applicable rights.
10. Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
11. International Transfers
Prometrix is based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. We take steps designed to ensure appropriate protections for cross-border transfers where required.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when revisions were made. Material changes will be posted on this page. Your continued use of the website after changes become effective constitutes acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Prometrix
1103 S Central Ave
Glendale, CA 91204
Email: team@prometrix.us